Q: I've just applied and received my AC Movie Pass ID, but it's not working.
A: Once you apply for an AC Movie Pass ID, it can take up to 30 seconds to process your information. Upon approval, a confirmation page will appear on your computer screen. We'll send you a confirmation e-mail along with your new AC Movie Pass ID. Please remember that your ID is case sensitive, and you must enter it exactly as it is displayed. If you are still experiencing problems, you can try upgrading to the most recent versions of your internet browser.

For Microsoft Internet Explorer, go to: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

For Netscape Communicator, go to: http://home.netscape.com/computing/download/index.html

For Mozilla Firefox, go to: http://www.mozilla.com/en-US/firefox/

For Opera, go to: http://www.opera.com/download/

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Q: I have a question regarding a charge on my credit card statement.
A: The charge on your credit card statement labeled "ACMP +1 800 679-7110" is for the use of AC Movie Pass services. You are automatically billed $24.95 month unless you cancel your membership. If you have any questions regarding this charge, please contact us at one of the numbers below. We are available 24 hours a day, 7 days a week.

US toll free: 800-679-7110
International customers, please send email to support@acmoviepass.com

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Q: I forgot my AC Movie Pass ID?
A: If you've forgotten your ID, go to our Contact Page and send us an email with the subject heading "I forgot my AC Movie Pass ID." Fill out the information as completely as possible and submit it to us. Upon verification, we'll forward your ID to your email address.

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Q: How do I use my AC Movie Pass ID?
A: Using AC Movie Pass is simple and convenient. With a valid ID, you'll gain access to thousands of video feeds in dozens of different genres. Simply enter your valid ID into the member login box and press the login button. Remember, it is case sensitive so you must enter it exactly as it was given to you. Once we verify your account you'll be forwarded to our Member's Area, which features an organized listing of all our available videos. Chose which genre of feeds you'd like to view. Then sit back and enjoy quality entertainment!

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Q: Is my Personal Account Information kept confidential?
A: We assure you that everything you submit to us is kept in strict confidence. Your address, e-mail address and other information are considered personal and will not be released, sold nor used for any purpose other than verifying your account when you call or e-mail our company to make changes or request assistance. You can view our privacy policy here.

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Q: What are plug-ins and do I need them? (i.e. Shockwave, Flash)
A: Plug-ins are software programs that broaden the capabilities of your browser. They allow you to play audio samples or view video movies from within Netscape or Internet Explorer. Web page designers utilize plug-ins in order to enhance graphics and improve site navigation.

All of our movies formated in windows media format. If you are using a windows computer, all you need is an up to date version of windows media player using this link below:
http://www.microsoft.com/windows/windowsmedia/download/

Mac users will need to download Flip4Mac from microsoft. Flip4Mac provides Windows Media video and audio playback in the QuickTime Player for Mac OS X. This free plugin is compatible with firefox, safari and opera browsers. You can download this free program from microsoft's website using this link below:
http://www.microsoft.com/mac/otherproducts/

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Q: Where can I download the newest version of Internet Explorer, Mozilla Firefox, Opera and Netscape browsers?

A: You can download the latest version of Microsoft Internet Explorer by clicking on this link below:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

You can download the latest version of Netscape Communicator by clicking on this link below:
http://browser.netscape.com/

You can download the latest version of Mozilla Firefox by clicking on this link below:
http://www.mozilla.com/en-US/firefox/

You can download the latest version of Opera by clicking on this link below:
http://www.opera.com/download/

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Q: I have windows media player 11, but the movie display is stretched when I use my Firefox browser.
A: This is a problem caused by a bug in Windows Media Player 11, you will need to download a windows media player firefox plugin using this link below:
http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

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Q: I am using dial-up service and I cannot view the feeds, what can I do?
A:After choosing the video that you would like to view choose the 56k connection, this should allow you to view the videos. If you are still experiencing problems, please contact our customer service department for assistance.

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